Legal

Privacy Policy

Last updated: 24 May 2025  ·  Fair Work Claim Co. Pty Ltd  ·  ABN: XX XXX XXX XXX

1. Who We Are

Fair Work Claim Co. Pty Ltd ("we", "us", "our") is a workplace relations agency based in Sydney, NSW, Australia. We provide Fair Work Commission representation services to employees across Australia.

Contact: contact@fairworkclaim.com.au  |  (02) 9200 0000

2. What Information We Collect

We collect information you provide directly to us, including:

• Name, email address, and phone number (via enquiry form or pop-up)
• Details about your workplace situation, including dates of dismissal or incidents
• Booking information when you schedule a consultation
• Payment information processed securely via Stripe (we do not store card details)
• Communications you send us by email, phone, or through the website

We also collect limited technical data automatically, including:

• IP address and browser type
• Pages visited and time spent on the site
• Referral source (how you found us)

3. How We Use Your Information

We use your information to:

• Respond to your enquiry and assess your claim
• Provide representation services you have engaged us for
• Send your discount code if you opt in via our sign-up form
• Send service-related communications (appointment confirmations, updates on your matter)
• Improve our website and services
• Comply with our legal obligations

We will only send you marketing emails if you have explicitly opted in. You can unsubscribe at any time.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Stripe — for payment processing (governed by Stripe's privacy policy)
• Klaviyo — for email communications you have opted into
• Google — for analytics (anonymised data only)
• The Fair Work Commission — where necessary to lodge or progress your claim
• Legal or regulatory authorities — where required by law

All third-party providers are contractually bound to protect your data and use it only for the purposes we specify.

5. Data Storage and Security

Your data is stored on secure, encrypted servers. We use industry-standard security measures including SSL encryption, access controls, and regular security reviews.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations — typically no longer than 7 years after your matter is closed, in accordance with Australian professional obligations.

6. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information (subject to our legal obligations)
• Complain about how we have handled your information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at contact@fairworkclaim.com.au. We will respond within 30 days.

7. Cookies

Our website uses cookies to improve your experience and collect analytics data. You can disable cookies in your browser settings, though this may affect site functionality. We use Google Analytics (anonymised) and session cookies to remember your preferences during your visit.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Complaints

If you believe we have breached your privacy, please contact us first at contact@fairworkclaim.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised date. Continued use of our services after any changes constitutes your acceptance of the updated policy.