Legal
Please read these Terms of Service carefully before using our services. By engaging Fair Work Claim Co., you agree to be bound by these terms in their entirety.
Fair Work Claim Co. Pty Ltd ("Fair Work Claim Co.", "we", "us", "our") is a workplace relations agency registered in New South Wales, Australia. We provide non-legal representation and advocacy services before the Fair Work Commission pursuant to the Fair Work Act 2009 (Cth).
Important: Fair Work Claim Co. is not a law firm. We do not provide legal advice. Nothing on our website or in our communications constitutes legal advice. We provide representation services only, and you should seek independent legal advice for any matter involving criminal liability, complex legal questions, or matters outside the jurisdiction of the Fair Work Commission.
Our services include, but are not limited to:
The specific services provided to you are governed by your Engagement Letter, which forms part of these Terms. In the event of any inconsistency between these Terms and your Engagement Letter, the Engagement Letter prevails.
You agree to:
We reserve the right to withdraw from representation if you provide false or misleading information, fail to follow our reasonable instructions, fail to pay fees when due, or if continuing to act would breach our professional obligations.
Our fees are as displayed on our website at the time of engagement. All fees are in Australian Dollars and inclusive of GST unless otherwise stated. Fees are fixed for the service tier engaged — we do not charge hourly rates.
Payment is required prior to commencement of services unless otherwise agreed in writing. We accept payment via Stripe. Payment of our fees does not guarantee any particular outcome.
The same-day lodgement add-on ($200 AUD incl. GST) guarantees lodgement of your application with the Fair Work Commission on the same business day, provided you provide all required information and payment before 2:00 PM AEST on that day. Requests received after 2:00 PM AEST will be lodged the following business day. The add-on fee is non-refundable once lodgement has been completed.
If we have not commenced work on your matter, you may request a full refund within 48 hours of payment. Once work has commenced, fees are non-refundable except at our absolute discretion. If we withdraw from representation through no fault of yours, we will refund a fair proportion of fees paid for work not yet performed.
Fair Work Commission filing fees (currently $79.80 for most applications) are payable directly to the Fair Work Commission and are separate from our fees. These fees are set by the Commission and may change without notice.
We make no representation, warranty, or guarantee regarding the outcome of your matter. Success in Fair Work Commission proceedings depends on many factors outside our control, including the evidence available, the conduct of the opposing party, and the decisions of Commission members. Payment of our fees does not in any way guarantee a favourable result.
We treat all client information as strictly confidential. We will not disclose your information to third parties except as required to provide our services, as required by law, or as described in our Privacy Policy. Conciliation proceedings before the Fair Work Commission are confidential by law under section 592 of the Fair Work Act 2009 (Cth).
To the maximum extent permitted by Australian law:
Nothing in these Terms excludes liability that cannot be excluded under the Australian Consumer Law, including guarantees as to due care and skill.
All content on our website, including text, graphics, and design, is owned by or licensed to Fair Work Claim Co. Pty Ltd and is protected by Australian copyright law. You may not reproduce, distribute, or use our content without our prior written consent.
Documents we prepare on your behalf remain your property. We retain the right to retain copies of all documents for our records.
Use of our website is at your own risk. We make no warranty that the website will be uninterrupted, error-free, or free of viruses. We reserve the right to modify or discontinue the website at any time without notice.
Submission of an enquiry form does not create a client relationship. A client relationship is only established upon execution of an Engagement Letter and receipt of payment.
Either party may terminate the engagement by providing written notice. If you terminate the engagement after work has commenced, you remain liable for fees for work completed up to the date of termination. We reserve the right to terminate immediately if you breach these Terms, provide false information, or engage in conduct that we determine makes it impossible or inappropriate to continue representation.
If you have a complaint about our services, please contact us in writing at contact@fairworkclaim.com.au. We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days.
If we cannot resolve your complaint, disputes shall be subject to the jurisdiction of the courts of New South Wales, Australia. These Terms are governed by the laws of New South Wales.
Discount codes, including CLAIM50, are subject to the following conditions:
We may update these Terms from time to time. Material changes will be communicated to active clients. Continued use of our services after changes are posted constitutes acceptance of the updated Terms. The Terms in force at the time of your engagement govern your matter.
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
These Terms, together with your Engagement Letter and our Privacy Policy, constitute the entire agreement between you and Fair Work Claim Co. regarding the provision of our services and supersede all prior agreements, representations, and understandings.
For questions about these Terms, contact us at contact@fairworkclaim.com.au or (02) 9200 0000.